Business support centre

Brisbane, Queensland, is home to Cement Australia’s ‘Business Support Centre’ (BSC).  This powerhouse of centralised operations utilises significant resourcing to sustain a variety of functions that support the wider Cement Australia business.

The BSC is focused on servicing our 1500 internal clients across a range of functions to effectively support them as best we can in their efforts to service Cement Australia’s wider external Customer base. 

The range of functions at the BSC is varied and includes everything from finance, technology and corporate services to marketing and sales support, supply chain, project management and planning, human resources, knowledge and skills management to safety, quality, health and environment.

A brief outline of each of these areas follows:

Finance and Corporate Services

Internal auditing functions, taxation management and group reporting for Cement Australia are all delivered via this key division.  In addition, a Shared Services centre processes high volumes of transactions per month for Payroll, Accounts Payable and Credit Management functions.

The iServices operation has been divided into four teams aligned to the specific IT service requirements of Cement Australia. These four teams focus on specific technologies and functions, yet work collectively to provide seamless IT services to all of Cement Australia

Marketing and Sales
While regional members of the Sales team are located in country areas, the South Queensland sales team as well as the technical support personnel and sales administration people are located within the Business Support Centre.

From here, core sales activities are carried out, as are the important support functions that provide technical support and advice to customers state-wide, as well as crucial administrative functions that ensure customer records are kept current.

Procurement
Cement Australia's Group Procurement team provides procurement services for all Cement Australia sites. The team, in conjunction with each site, is tasked with the challenge of developing, implementing and reviewing all of the commodity and service contracts for the Group, as well as providing advice and expertise across the business as required. The team is also responsible for reviewing all systems and processes with a view to delivering benchmark procurement operations.

Diversified Business - Alternative Fuels and Raw Materials
The Alternative Fuels and Raw Materials (AFR) developmental and technical staff specialise in the development and sourcing of by-products and wastes from industry to be co-processed as fuels or raw materials in the cement manufacturing process.

Knowledge and Skill Centres
Cement Australia’s Knowledge Centre utilises an advanced and sophisticated array of printed and electronic resources to deliver valuable information solutions to the Cement Australia Group. Subject areas range from Cement and Concrete Technology, to Business, Management, Finance, Health and Safety, Information Technology, Alternative Fuels and Raw Materials and the Environment.

Professional development of Cement Australia’s personnel is a key function of the HR division. Within the BSC Skills Centre all communication, co-ordination and scheduling of national training programmes is carried out.

Safety, Health, Environment and Compliance (SHEC)
Cement Australia is committed to a wide range of Safety, Health, Environment and Compliance (SHEC) initiatives. Our centralised Environmental Management operation is based within the BSC, along with regional SHEC management for Queensland.